If you're still having issues, contact support.​

It may be that we're experiencing technical issues, or your unique device identifier has been restricted.

Contact Support

Try switching to a different Wi-Fi or Cellular Network. Sometimes networks can be unreliable, or slow, which can cause playback to fail.

If the issue persists, it's likely there's a server issue.

Try a different Wi-Fi or Cellular Network

Try refreshing the app. Open the App Switcher and swipe RetailBox away. Then try opening again.

If the issue persists, try deleting and redownloading RetailBox.

Refresh RetailBox

Make sure you're running the latest version of RetailBox.

The latest version is currently RetailBox 5.9.

Some older versions of RetailBox may have playback issues, or may no longer support the latest videos. You can update RetailBox in the App Store or update RetailBox Beta on TestFlight.

Update your version of RetailBox

Get help if you can't play screen savers on RetailBox 5

If screen savers don't play

Updated May 12